Refund policy

RETURN & REFUND POLICY

At Petrashop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

RETURNS

We accept eligible return requests within 30 days of delivery.

To request a return, please contact us at Petrashop@gmail.com with your order number and reason for the return.

Items must be returned in their original condition, unused, unworn, and with their original packaging where applicable.

Please do not send your order back before contacting us. Return instructions will be provided after your request has been reviewed.

RETURN SHIPPING

For returns due to a change of mind, incorrect selection, or other reasons not caused by Petrashop, customers are responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and provide an appropriate solution.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at Petrashop@gmail.com as soon as possible.

Please include your order number and clear photos showing the issue.

REFUNDS

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

ORDER CANCELLATIONS

If you need to cancel or modify your order, please contact us as soon as possible at Petrashop@gmail.com.

We cannot guarantee that an order can be changed or canceled once it has been processed or shipped.

CONTACT

For return and refund questions, contact us at:

Petrashop
Email: Petrashop@gmail.com
Website: petrashop.it.com